How do I return an item?
Return/Refund Policy
In the event that you need to return merchandise, please do so within 30 days of receiving your order. A $10.00 restocking fee will apply on all returns/refunds provided that the item is unworn, unused, unwashed and in original packaging and folded neatly). We're happy to exchange to a different size for all non-clearance items. A shipping/handling charge of $10.00 USD will apply for US and Canadian exchanges. Please fill out the RMA form here if you would like to request an RMA number. You must write this number on the outside of the box in order for your return to be accepted. After 30 days from receiving your order, all sales become final. Sorry, we do not provide refunds/credits for shipping/handling charges. We ask that merchandise be returned in its original condition (unworn, unused, unwashed, in original packaging and folded neatly) and that you include a copy of the invoice or packing slip with your reason for return. Items returned without RA, past 30 days, or not in original condition will be returned to customer at customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES. Gift boxes cannot be returned.
To return merchandise, please ship it to Pajama Central, via prepaid, insured mail with the return authorization number on the outside.
If you have any questions about our return policy, please contact us at sales@pajamacentral.com
|
|
